Privacy Policy

1. Information We Collect

We collect the following categories of information:

• Account information: your name, email address and a securely hashed password, or your identity from Google or GitHub if you sign in with them.
• Your code: the folders you open in the desktop app stay on your computer. We receive code only when the agent reads it to do something you asked, when you deploy a project, or when you use GitHub from the app. See the Data Use Policy for exactly what is sent and when.
• Conversations with the agent: your messages and the agent's replies, kept for up to 90 days so your history is there next time.
• Deployments: if you deploy, the project you deploy, its build output and logs, the domains you add, and the names of environment variables. Their secret values are held by our cloud provider's secrets service.
• Subscription and payment information: your plan, credit usage, billing status and transaction identifiers. Card and payment details are processed by our payment provider and are not stored on our servers.
• Usage data: for each agent request, the model, token counts, credits charged and time; and log data such as IP address, device and browser type, and pages viewed on our website and dashboard.
• Organization data: if you belong to an organization on CloudeIDE, your membership, role and usage, which its administrators can see.

2. How We Use Your Information

• Provide, operate and maintain the Service, including running the agent and hosting your deployments.
• Create and manage your account and authenticate your access, including in the desktop app.
• Process subscriptions and payments, and meter credits against your plan.
• Respond to support requests and send important service updates.
• Monitor, secure and improve the performance and reliability of the Service.
• Comply with legal obligations and enforce our Terms of Service.

3. AI Processing

When you use the agent, your request and the content it reads to do the task are sent to the AI provider for the model you chose (Anthropic for Claude models, OpenAI for GPT models) solely to generate the reply returned to you. We do not use your code to train models. Avoid keeping secrets, credentials or other highly sensitive data in files the agent works on. Full detail is in our Data Use Policy.

4. Third-Party Services

We rely on trusted third parties to deliver the Service. Each processes data only as needed to perform its function:

• AI processing: Anthropic and OpenAI process agent requests to produce replies.
• Hosting and infrastructure: our cloud providers store application data and run, store and deliver your deployments.
• Payments: PayPal processes payments and handles your payment details.
• Sign-in and GitHub: Google and GitHub, when you choose to use them.
• Extensions: Open VSX, when you browse or install extensions in the app.

Each provider maintains its own privacy practices, and we encourage you to review them.

5. How We Share Information

We do not sell your personal information. We share information only with the service providers described above; with your organization's administrators, as described in §1; when required by law or legal process; to protect our rights and the safety of users; or in connection with a merger, acquisition or sale of assets (subject to this policy).

6. Data Retention

Conversation history is kept for up to 90 days. Account data, usage and billing records, and deployments are kept for as long as your account is active or as needed to provide the Service. Your code in the desktop app stays on your computer and is not retained by us. You may request deletion of your account and associated data at any time, after which we will delete or anonymize it unless we are required to retain it for legal, accounting or security purposes.

7. Data Security

We use reasonable administrative, technical and organizational measures to protect your information, including encrypted transport (HTTPS), hashed passwords and API tokens, and a separate secrets service for deployment environment variables. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your account and associated data.
• Object to or restrict certain processing of your information.
• Request a portable copy of your data.

To exercise any of these rights, contact us at support@cloudeide.com.

9. Cookies and Local Storage

Our website and dashboard use essential cookies and local storage to keep you signed in and operate the Service. The desktop app stores your sign-in on your computer using your system's secure storage where available. You can control cookies through your browser settings, but disabling them will affect the dashboard.

10. International Data Transfers

Your information may be processed and stored in countries other than your own. Where required, we take steps to ensure your data receives an adequate level of protection in accordance with applicable law.

11. Children's Privacy

The Service is not intended for individuals under the age of 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, notify you. Your continued use of the Service after changes take effect constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at support@cloudeide.com.